![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
To quote my sister...
November 30th, 2009 11:53 pmSTABBITY! STAB! STAB!
I hate Best Buy. I mean really hate them. Hate as in I wish I had a little Best Buy effigy that I could torture, twist and burn.
Mom and I had decided to buy![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
dreamtigress a new TV for Christmas (It's okay - she knows) and so we have been scoping out prices for a while now on said TV for said sistery person.
Lo and behold on 'Cyber Monday' a fantastic price pops up, the giftee likes the TV - score for the gifting win!
Until I actually tried ordering the TV from BestBuy.com.
I order lots of stuff online. Brian and I met online. I play EverQuest, blog, and can speak in HTML ... I am online a lot and would like to think just a wee bit savvy to online stuff.
My experience at BestBuy.com was the worst online purchasing experience and customer service nightmare EVER.
It all started when I ran into a snafu when trying to create an online account that is linked to our Reward Zone card. 30 minutes on hold produced no hope of a person. Another 20 or so minutes of fooling about trying to make things work on their site. Another 30 minutes on hold and I get a PERSON! That person transfers me to the "right department" and the call is disconnected.
Okay. I am a net savvy person, I can figure this out! Back to the site I go and after who knows how long, I am not getting anywhere. I see that Best Buy customer service will call me if I go through a few hoops on their site. Maybe that will be quicker. Don't hold your breath ... 55 minutes on hold with them (at least it was their dime) and the call is disconnected. I fan their FB page in the hopes of an answer. All the while I am on hold, I am still trying to make the site work properly.
By this time Mom anddreamtigress are both apprised of the situation and commiserating with me. Since the prices are supposed to change at midnight, the order needs to be placed tonight placed. Another phone call to customer service nets me a person. A new person who after a whole lot of questions figures out that our Reward Zone ID number has been crossed with someone else's information.
After telling the nice lady all the correct information and that I love her, it seems that I should be all set to place my order. And it would have seemed that way except the new password for the online account never came. Finally I decided to just place the order and try to get reward points after the fact just to keep things rolling since by this time it was around 11 pm.
Entering in all the needed information is simple enough ... except since I am not logged in it does not save anything. After entering everything in a few times due to various glitches, I realize that one of their checkout pages is not working properly with FireFox. A swap to Explorer results in entering in all the information for the umpteenth time but also an order. A real order with a confirmation number and everything (not a confirmation email like they promised though).
Net result: Ordering TWO items from BestBuy.com = FOUR hours of my time. In that time, I could have driven to Fredericksburg, purchased the items and delivered them todreamtigress in Baltimore.
Best Buy = FAIL
I hate Best Buy. I mean really hate them. Hate as in I wish I had a little Best Buy effigy that I could torture, twist and burn.
Mom and I had decided to buy
dreamtigress a new TV for Christmas (It's okay - she knows) and so we have been scoping out prices for a while now on said TV for said sistery person. Lo and behold on 'Cyber Monday' a fantastic price pops up, the giftee likes the TV - score for the gifting win!
Until I actually tried ordering the TV from BestBuy.com.
I order lots of stuff online. Brian and I met online. I play EverQuest, blog, and can speak in HTML ... I am online a lot and would like to think just a wee bit savvy to online stuff.
My experience at BestBuy.com was the worst online purchasing experience and customer service nightmare EVER.
It all started when I ran into a snafu when trying to create an online account that is linked to our Reward Zone card. 30 minutes on hold produced no hope of a person. Another 20 or so minutes of fooling about trying to make things work on their site. Another 30 minutes on hold and I get a PERSON! That person transfers me to the "right department" and the call is disconnected.
Okay. I am a net savvy person, I can figure this out! Back to the site I go and after who knows how long, I am not getting anywhere. I see that Best Buy customer service will call me if I go through a few hoops on their site. Maybe that will be quicker. Don't hold your breath ... 55 minutes on hold with them (at least it was their dime) and the call is disconnected. I fan their FB page in the hopes of an answer. All the while I am on hold, I am still trying to make the site work properly.
By this time Mom and
dreamtigress are both apprised of the situation and commiserating with me. Since the prices are supposed to change at midnight, the order needs to be placed tonight placed. Another phone call to customer service nets me a person. A new person who after a whole lot of questions figures out that our Reward Zone ID number has been crossed with someone else's information.After telling the nice lady all the correct information and that I love her, it seems that I should be all set to place my order. And it would have seemed that way except the new password for the online account never came. Finally I decided to just place the order and try to get reward points after the fact just to keep things rolling since by this time it was around 11 pm.
Entering in all the needed information is simple enough ... except since I am not logged in it does not save anything. After entering everything in a few times due to various glitches, I realize that one of their checkout pages is not working properly with FireFox. A swap to Explorer results in entering in all the information for the umpteenth time but also an order. A real order with a confirmation number and everything (not a confirmation email like they promised though).
Net result: Ordering TWO items from BestBuy.com = FOUR hours of my time. In that time, I could have driven to Fredericksburg, purchased the items and delivered them to
dreamtigress in Baltimore.Best Buy = FAIL
